Tour and Service booking condition

1. GENERAL CONDITIONS
• All rates are non-commissionable.
• The agreed rates are exclusively for the leisure market
• All rates are inclusive of above-mentioned services. All extra services are subject to additional charge
• All rates are based on cabin availability
• Child reduction applicable only if sharing a cabin with maximum of 2 adults

2: CANCELLATION
a) Refund for cancellation due to bad weather or unexpected cases that prevent or stop the tour (after minus nonrefundable initial deposit)
b) After the fund transaction, if you want to cancel the tour we have to check the damage caused by early booking of services
c) Non refund for any cancellation after 48 hours to the tour departure

3: PAYMENT METHOD
Except as otherwise agreed by Frank Tour Guide, Client’s payment shall be executed by cash in Euros, Dollars or Vietnam Dongs. Credit card are accepted with 3% bank’s charge.
In cases where credit facilities have been agreed with the Client payment shall be executed by swift or telegraphic transfer to the appropriate FTG’s bank account.
Any bank charges levied by the sending bank relating to transfers to FTG must be paid by the Client.